Privacy Policy

Geest Line are committed to protecting and respecting your privacy.


This Policy explains when and why we collect personal information about people who we deal with, how we use it, the conditions under which we may disclose it to others and how we keep it secure.


We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, seeking a quotation, or dealing with Geest Line you’re agreeing to be bound by this Policy.


Any questions regarding this Privacy Policy and our practices should be sent by email to [email protected] or by writing to Geest Line, Eaglepoint, Little Park Farm Road, Fareham PO15 5TD. Alternatively, you can telephone +44(0)1489 873500.


Who are we?


We are Geest Line, a shipping company that carries fresh produce and general freight between the UK, EU, Caribbean and Central America.  Geest Line Limited is a registered company (no. 03421133). The registered address is: Eaglepoint, Little Park Farm Road, Fareham PO15 5TD.


How do we collect information from you?


We obtain information about you when you use our website, for example, when you contact us about products and services or goods.  We will also record information about you when you contact us to receive information about a service, or if you are submitting information in relation to a service we may provide.


What type of information is collected from you?


The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.  If you request a quotation for, or arrange, a shipment service then details of the cargo will be shared with relevant customs, government bodies, and auditors for compliance, as well as insurance providers where required.  If you purchase a service from us, your payment card information is not held by us, it is collected by our third party payment processors, who specialise in processing of credit/debit card transactions, as explained below.


How is your information used?


We may use your information to: carry out our obligations arising from any contracts entered into by you and us; seek your views or comments on the services we provide; notify you of changes to our services; process a job application.


We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our obligations (for example customs declarations, or insurance purposes).  We will only process your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


Who has access to your information?


We will not sell or rent your information to third parties.


We will not share your information with third parties for marketing purposes.


Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process customs clearances and insurance services).  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Geest Line or our agents for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.


Third Party Product Providers we work in association with: We work closely with various third party product providers to supply insurance services designed to meet the needs of our customers.  When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.


We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our staff and shareholders.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


Your choices


We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.  You can change your marketing preferences at any time by contacting us by email: [email protected] or telephone on +44(0)1489 873500.


How you can access and update your information


The accuracy of your information is important to us.  If you change email address, telephone number or any of the other information we hold is inaccurate or out of date, please email to [email protected] or by writing to Geest Line, Eaglepoint, Little Park Farm Road, Fareham PO15 5TD.  Alternatively, you can telephone +44(0)1489 873500.


You have the right to ask for a copy of the information Geest Line hold about you however we will charge for information requests that are manifestly unfounded or excessive to cover our costs.


Security precautions in place to protect the loss, misuse or alteration of your information


When you give us personal information, we take steps to ensure that it’s treated securely. Any personal information submitted via our website will be transmitted by an encrypted email connection.  Our website uses browser software encryption (SSL) as standard, this can be verified by yourself through your browser software.


Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


Use of ‘cookies’


Like many other websites, the Geest Line website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.


It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, refer to the help or operating manual of your browser software.  Note that turning cookies of may result in a loss of functionality when using our website.


Links to other websites


Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them from our website.


In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


16 or Under


We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.


Transferring your information outside of Europe


As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, when we provide our agents with information about your shipments who are located outside the EU.  These countries may not have similar data protection laws to the UK.  By submitting your personal data, you’re agreeing to this transfer, storing or processing to provide you with a service. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.


Review of this Policy


We keep this Policy under regular review. This Policy was last updated in March 2018.