Customer Advisory: Improved Quotes & Invoicing

At Geest Line we listen to our customers, we also like things that are simple. Feedback from you, our customers, has been that our quotes and invoicing are a bit complicated.  So we have made changes to make it simpler for you, easy to understand and ultimately easier to ship with Geest Line.

What changes have we made?

To make the quotes and invoices easier to read we have grouped fixed surcharges together. These charges are constant and will be shown together to reduce the number of lines on our quote and invoice. Effectively a simpler quote / invoice.

So instead of seeing 11 lines on your typical invoice you will now only see 5, with the overall value the same.

Invoice Lines
* Other charges may apply
** ISPS will be shown separately for Break Bulk Cargo

What else is changing?

  • From the 1st July, a seaway bill charge will be just £20, with a full set of printed bills being £50
  • BAF will now be set quarterly based on the previous quarters actual fuel costs, volumes shipped and the trade balance for the period.
  • We are also incentivising the use of non-operating reefers for suitable cargo – give us a call for a quote!

When will I see my simpler Quote / Invoice?

The new simpler format will be with you from the 1st of July onwards.

Our conclusion

We understand in our dynamic market that the speed of quotes is important. The changes we are making will allow us to quote accurately and quickly, making us your first choice when it comes to shipping to and from the Caribbean Islands.

If you have any comments or feedback, please contact the Geest Line customer service team on +44 (0) 1489 873500 or by email to [email protected]

We look forward to speaking with you.

Geest Line Customer Service Team

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